TERMS & CONDITIONS

Effective September 2020

CREDIT POLICY

New accounts must furnish a completed credit application. A full credit history will be requested, including personal credit checks for sole proprietorships. We reserve the right to withhold future shipments without notification, if your account is over 40 days from date of invoice. We reserve the right to revoke discounts if account is 15 days past due. Any accounts 60 days past due with whom we are unable to make mutually accepted payment arrangements, will be placed for 3rd party collection. A $20.00 charge plus tax will be placed against any account when a cheque is returned to us. i.e., N.S.F. etc. For partial shipments, terms of payment are from the date of each invoice, not when the order is shipped complete. For established term accounts, net 30 days from date of invoice applies. We reserve the right to charge 2% per month interest on overdue accounts. Payment may be made by credit card (Visa or MasterCard) at point of sale with a 2.5% service added. Kootenay Knit & Apparel, at its discretion, reserves the right to refuse, reduce or revoke credit at anytime.

PRICING

Every effort is made to keep the prices, product and product construction in our catalogue consistent for the duration of the catalogue, however, conditions arise during the life of a catalogue, which oblige us to make unannounced changes within these categories. All placed orders are shipped at prices quoted at the time of booking, unless conditions dictate otherwise. In the event of a price discrepancy between the customer’s purchase order and Kootenay Knit & Apparel invoiced amount, the pricing in the Kootenay Knit & Apparel current price list will prevail. Kootenay Knit & Apparel reserves the right to change prices without notice. This applies to all add on orders, but not back orders.

SHIPPING & DELIVERY

All Canadian shipments are made F.O.B. Kootenay Knit & Apparel via our appointed carrier, unless otherwise stated. Customers account number must accompany alternate courier requests. A minimum freight and handling charge of $3.00 for ground and $5.00 for air shipments will be applied to orders with a value of less than $50.00 Any discrepancies in shipping must be reported within 48 hours of receipt of goods. Claims made after this time will not be accepted. When orders are shipped to a third party location, it is the responsibility of the invoiced customer and consignee to verify the quality and accuracy of the order prior to embellishment. Back orders will be shipped automatically unless otherwise stated by customer, at customer's expense. Kootenay Knit & Apparel shall not be responsible for delayed delivery or non-delivery in whole or in part due to labour or transportation difficulties or causes, which make delivery impractical. As Kootenay Knit & Apparel has no control over the carriers of products, shipments to arrive at your location, or other destination on a specified date, cannot be guaranteed.

WARRANTIES AND CLAIMS

Kootenay Knit & Apparel retains the right to be the sole judge in the matter of goods returned due to defective or other warranty issues. We will repair or replace, free of charge, any article that proves defective in workmanship or material prior to customer’s embellishment of product. It is the responsibility of the customer to inspect product before commencement of any embellishments. Because of various methods of cleaning and laundering of garments, we will not guarantee garments against shrinkage and cannot accept responsibility for conditions of any clothing after washing or cleaning. Under no circumstance will we be responsible for merchandise that has shrunk due to silk screening or heat-sealing of names or numbers. Due to the nature of our in stock program, colour dye lots may vary slightly. Actual fabric colours may vary from printed colours shown in our catalogue. All product repairs outside of the warranty period can be repaired at a minimum charge of $30.00 CDN plus shipping costs.

RETURNS POLICY

Any discrepancies in shipping, which requires a Return Authorization number (RA#), must be reported within 48 hours of receipt of goods. Claims made after this time will not be accepted. All returns require a Kootenay Knit & Apparel Return Authorization number (RA #) and must be obtained within 14 days of receipt of invoice. To obtain a Return Authorization number (RA#) we require the following; Invoice number, customer account number, date of receipt, reason for return, quantity and description. Return Authorization numbers (RA#) will be valid for 2 weeks from the date of issue. Kootenay Knit & Apparel will not accept any returns after the RA# expiration date. All returns must be shipped by prepaid customer freight. Collect shipments will not be accepted. A 20% restocking charge applies to all verbal orders, returns and refused shipments. Returned goods must be washed or dry cleaned (as per Health Regulations) prior to shipment along with proper documentation and the RA# clearly marked on the outside of the carton. Any item returned that is not considered first quality or new, will be returned at the customer’s expense. All discontinued or clearance items are non-returnable.

CUSTOM ORDERS

Kootenay Knit & Apparel limits liability for damaged goods strictly to the value of the merchandise supplied. We reserve the right to substitute a stock colour if order quantity falls below minimum order quantity (MOQ). Our custom order department specializes in both domestic and import products. We require written confirmation of all custom orders.

Terms and Conditions may change at any time without notice.

Kootenay Knitting Company Ltd.  

500 A Slater Road NW

Cranbrook, BC  Canada  V1C 4K5

Phone: 250.426.7951

Email: info@kootenayknit.com