Payment methods accepted online include Visa, Mastercard, Apple Pay, Google Pay, Shop Pay and PayPal.  

Consumer/Retail Online orders are shipped within Canada.  Orders to the United States are currently paused. Orders are typically processed within 1-2 business days and shipped Monday-Friday except on holidays. Carriers are Canada Post, FedEx or Purolator.

Bulk Orders

Orders $300.00–$499.99 — $29.99

Express 2–3 business days

Orders $0.00–$99.99 — $49.99

Ground

Orders $150.00–$299.99 — $19.99

Standard 3 to 9 business days

Orders $0.00–$149.99 — $9.99

• Shipping times are estimates. Kootenay Knit is not responsible for shipping carrier delays.

• Tracking number will be provided on Order Confirmation.

Contact Customer Service at 1-866-426-7040 or info@kootenayknit.com. 

For Wholesale Payment and Shipping, please view Wholesale Terms & Conditions