Payment methods accepted online include Visa, Mastercard, Apple Pay, Google Pay, Shop Pay and PayPal.  

Consumer/Retail Online orders are shipped within Canada.  Orders to the United States are currently paused. 

• Orders are typically processed within 1-2 business days and shipped Monday-Friday except on holidays.  

• Carriers are Canada Post, FedEx or Purolator

Standard (Ground) Shipping Rates & Times:

$9.99 within Canada (3-9 business days)

$19.99 for Orders $300-$749.99

$29.99 for Orders $750+

• Express Shipping Rates:

$19.99 within Canada (1-2 business days)

• Shipping times are estimates. Kootenay Knit is not responsible for shipping carrier delays.

• Tracking number will be provided on Order Confirmation.

Contact Customer Service at 1-866-426-7040 or info@kootenayknit.com. 

For Wholesale Payment and Shipping, please view Wholesale Terms & Conditions