RETURNS & EXCHANGES

If you are not completely satisfied with your purchase, please email info@kootenayknit.com for all return and exchange requests. Items for return must be in new condition and in its original packaging, complete with tags on.


Within the first 15 days we will replace your item or refund the product price at your option.


Shipping and Handling costs are not refundable and all returns, with the exception of defective products, noted in the first 15 days from when you receive the item, must be returned prepaid to our warehouse.


All clearance and sale items are final sale (this includes promos and coupons)